FAQ
Is your shop running? Covid-19 Customer Service Policy:
The shop is completely up and running! I do post runs up to twice a week. Your orders are packed with cleanliness and care.
I’m not doing live events this year per health concerns, but I do occasional events remotely. You can catch updates on events through my newsletter or by following on Patreon, with or without subscribing.
Who makes all this stuff?
Unless otherwise credited, I make everything here. You’ll occasionally see guest images from interviewees, or vintage or historical spot art on the blogs, with attribution. I work with outside print manufacturers to offer prints, posters, and tees on demand in the shop. Everything else is handmade by me.
Are you available for commissions?
Art commissions are generally closed. I have limited availability for black and white graphic design projects. Contact to inquire.
How can I contact you?
You can submit questions, comments, and inquiries through the contact page, send a direct email to admin@evviemarin.com, or say hi through Instagram messages @evviemarin. Please address any emails to me by name so I don’t mistake you for spam! My usual response time is within 48 hours. Every once in a while, the spam filters get over-zealous. If it’s been more than few days and you haven’t heard back from me, feel free to try again. I check Instagram comments daily and messages multiple times a week, so that’s the best backup if email fails. I am no longer on Facebook.
Is my order in safe hands? Are you a genuine person of sound reputation?
Absolutely! Secure checkout in the shop is provided by your choice of Paypal or Square, and I never see your card information. Before I opened my homesite shop, I was on Etsy for several years, where I have over 100 sales and a five-star rating. Before that, I worked in upscale retail. I have years of experience in customer service, and shipping and receiving delicate, artisan crafts and handmade goods.
What is your shipping policy?
***Handmade items only ship to USA & CANADA.***
Print to order items (prints, posters, and tee shirts) are available worldwide!
Please convo to request an international order including handmade items or original artwork.
US Shipping is $5 for orders up to $30, and $10 for orders over $30.
International Shipping is $8 for orders up to $30, and $15 for orders over $30.
Prints, posters, and tees drop-ship directly from the printer. Please allow up to a week of processing time for manufacturing. You will receive notification and a tracking number once your prints ship. Shipping from the printer usually takes 3-10 days. Prints and posters ship rolled. They flatten out when framed.
Handmade items ship from Massachusetts via USPS, with tracking and shipping insurance. Original artwork priced at $100+ ships via UPS. Please allow 2-5 processing days for me to get to the post. Shipments usually arrive within 1-5 days of shipment from Massachusetts. Please contact me before placing your order if you need expedited shipping.
Your order may ship in multiple packages. Delivery times not guaranteed. Shipping delays are possible due to Covid.
Your items are packed with utmost care to ensure safe arrival! Original artwork ships flat.
Do you accept returns?
I accept cancellations on any orders that haven't shipped yet, or classes that haven't been scheduled. I'm happy to help and set things right if you have any troubles with your order, such as mistakes or damages. Please contact me if you need assistance.
Deposits for custom artwork are non-refundable, but your balance may be transferred into store credit and applied to merchandise if you change your mind during the process.
I accept returns for a full refund on items in their original condition within 30 days, with the exception of clearance items, digital items, and worn goods. Customers are responsible for return shipping.
What are your environmental policies?
My art materials and transportation are low impact. I use nontoxic and less-toxic paints, free of cadmiums, lead or heavy metals. I do not stock aerosols or solvents, or produce hazardous waste. I do use some plastics in my packing and shipping materials. The archival photo sleeves are to protect works from scratches, and possible exposure to weather and humidity in transit. These are resealable, and handy for storing photos and papers. The bubble wrap is to protect fragile crafts or original paintings, and meet standards for shipping insurance. I reuse shipping materials from supply orders as much as possible, and encourage my customers to reuse the bubble wrap and photo sleeves at home.
No inspiration without conservation! I pay my flora and fauna models. 5% Of profits get donated to environmental non-profits or regional animal shelters on the turn of the year. Past causes include the NRDC, the National Wildlife Federation, Dakin Humane Society, Black Cat Rescue, Mass Audubon, The Native Land Conservancy, the MSPCA, Not One More Vet, Coalition for Rainforest Nations, and Oceana.
What about allergens?
My home is smoke free, although I do use incense. My space is not fragrance free. I pre-wash fabrics for dolls and patches without detergent or fabric softener, but in machines that are regularly exposed to both. I have two small cats. Shop products are stored well out of their reach, and fabric goods are lint rolled before shipping.
How do I care for your products?
There are detailed care instructions for each product under their listing descriptions, but here’s a quick rundown:
Fabric Goods: Dolls and altar paintings are spot clean only, air dry. Screen-printed patches are machine washable. For best care, machine wash cold, inside out, gentle cycle, line dry, and iron on medium. Always stitch down patches before washing to minimize fraying.
Paper Goods: Matte and frame paintings and prints and hang them out of direct light. Even the highest quality paints and inks can fade under prolonged exposure to direct sunlight! For optimal home care, periodically rotate out works on paper and store them to rest for a few months at a time. Store works on paper flat, between blank, acid free sheets of paper, somewhere dark and dry with minimal swings in temperature and humidity.